We need your help to make this the best Honda dealership that it can be. We need to know how we are doing when it comes to our customers. We already think that we do a pretty good job here at Van's Honda, but we know that we could always be doing better. All you have to do is provide us with your valuable feedback, and we can utilize that feedback toward improving our business. We love listening to our customers, and we love being able to give you a voice in the way that we run our business. Van's Honda is a dealership made for the customer, and we will prove that by always listening and always caring.
Took my 2017 Accord SE in for service (oil, filter, and rotate) today. Was promptly greeted by my Service Writer Mindy. She was very kind and quick to get me written up, and the Technician who preformed my service Douglas did a great job as well. Car was clean, my seat was either not moved or put ba...ck exactly where I had it, and the engine bay was clean. Overall great; 10 out of 10 (or in cars.com case 5 out of 5)!Show more
19 Jun 2017
Was in the market to purchase a new Civic. From test drive to dealing with the sales associate (Tim Raasch), I felt respected and not yanked around/time wasted with the whole buying process. I did do my own research before going to the dealership from various other dealerships for prices, accessorie...s, dealership fees, average price ranges, perks from buying from other deals, add on options, extended warranties, etc so I felt comfortable in terms of negotiating prices/terms and asking for what I thought was fair. I feel that Tim also took me seriously and did not waste my time knowing I drove from out of town. At the time of signing/purchasing, one small hiccup occurred with Van's not recognizing/remembering that the agreed on price also included 1 year's worth of oil changes along with the $25 credit to the service center and 1 complementary oil change. Tim, the sales associate I worked with, had written down what we'd agreed upon and brought it back to his manager to get it approved. Glad he wrote it down and saved it for proof of agreed upon negotiations. Overall, rather pleasant buying experience despite the negative connotations associated with the whole car buying process.Show more
Don (but my fans call me Parker)
16 Mar 2017
The reason I gave it 5 stars is because of the salesperson, namely Deron. He was as helpful as could be. I've bought many new vehicles (not all Hondas) since 1994. There were some good and some not-so-good salespersons, but I can honestly say that the aforementioned was the best.
Now this is a c...omment on Honda Inc, not Van's.
If this rating were for Honda in general -- not just Van's, I would have given it a "4". Deron made the difference. Honda's Owner's Guide is understandably terse, but the Owner's MANUAL is incomplete in several areas. The manual says nothing about a break-in period. I had to go back to your place to get a good answer where I got a great explanation. Also, my window sticker said my engine included "VCM". Nowhere in the Guide or Manual could I find anything about the "VCM" feature I bought. I went Online and found out at:
I still don't know the firing order of the cylinders. Granted, I'm an Engineer, but those items should be published for everyone. Right?
I also wrote this review on Yelp.Show more
07 Jan 2017
Just bought a 2016 Odyssey from Jeff Berg at Van's Honda. Could not have been a more positive experience! Had spoken to Jeff on the phone before driving up to Green Bay from the Valley. He stayed true to everything he promised on the phone and was ready to go the minute we arrived. Our experien...ce was a pleasure and Jeff was incredibly helpful in going through all the features on our new car. Clark in financing was also very thorough and helpful. Best car buying experience we have ever had and we feel we got a great deal. Highly recommend!Show more
28 Nov 2016
Today was our first oil change since purchasing our CR-V. We were taken on time for our appointment, questions were answered, met with our sales person for additional questions when service was completed. We always find Van's Honda to be very clean, professional and knowledgeable staff and hone...st.Show more
15 Nov 2016
Purchased a new car from Van's this year and needed to have some service done.
Brian Stehsel met me with a smile, got my information and directed me to the waiting area where he kept me updated on my vehicle's progress. When I called, I got an appointment the next day and the vehicle was serviced ...and fixed sooner
than the time I was told it would take. It was much appreciated since I am from out of the Green Bay area and was waiting for the vehicle. The service was fast, friendly and professional. A big "THANK YOU" to Brian and the service department.Show more
22 Sep 2016
I had excellent service and every aspect of the process, checking in, service itself, payment and departing garage was excellent. I stress that everyone should look and weigh various review sources as sometimes a paid or advertising review source may jump up on the list and it does not give an accu...rate picture of the service department or dealership. I asked Honda owners in my new residential area and gave this local dealership a try. I will be back again as my first choice for service. They did an excellent job as a new resident to the Green Bay area and I am glad to have their professional service team available to me moving forward. Thanks for everything. I also watched how they interacted with over 4-5 other customers waiting with me as well and all were given updates on the service time and details periodically - even with a very short time to be waiting. Excellent communication skills as well, great job everyone!!!!!Show more
17 Aug 2016
Kevin Sweig made it worth my drive from Wausau to Green Bay. He made sure that I got the best price possible and then worked with me and the rest of the sales team to make the trade off happen, even when I was on a time crunch. Kevin really went above and beyond to make certain I was happy. Thank yo...u Kevin!Show more
28 Mar 2016
I was in a car accident and my car was totaled. I worked with several people at Van's including Chris (Body Shop) and Tom Willems (Sales). They were extremely helpful and responsive to my needs. They got with my insurance people, did the assessment on my vehicle, showed me specific cars that I was i...nterested in, and did all of this in the same day. They were all very helpful. I ended up purchasing a new Honda CR-V and love it. Thanks again.Show more
25 Feb 2016
I thought that the people were very professional in what they did. My questions on the vehicle that we wanted were answered promptly via e-mail. The price was negotiated by using e-mail and the salesmen who met with us presented other options(warranties) to add on, but my wife and I did not feel pre...ssured to buy. I felt the time they spent with us was fair as this is how a salesman makes a living. Very neat clean facility and my wife enjoys the car.Show more