We need your help to make this the best Honda dealership that it can be. We need to know how we are doing when it comes to our customers. We already think that we do a pretty good job here at Van's Honda, but we know that we could always be doing better. All you have to do is provide us with your valuable feedback, and we can utilize that feedback toward improving our business. We love listening to our customers, and we love being able to give you a voice in the way that we run our business. Van's Honda is a dealership made for the customer, and we will prove that by always listening and always caring.
This review is for the service department: I will begin by giving them kudos for being upfront with their prices online and before you receive the service. The reason for the 4 stars is because of 1) the timing. It took 7 hours for the car to have an oil change and “tune up”. 2) I’ve had my Ci...vic serviced in 4 different states and have ALWAYS received a complimentary exterior wash, and for a $445 job they could add that here?! It wasn’t snowing or raining!
I would return here because of their fair prices but I’ll definitely think it twice and drive a little further for the courtesy.Show more
19 Jun 2017
Was in the market to purchase a new Civic. From test drive to dealing with the sales associate (Tim Raasch), I felt respected and not yanked around/time wasted with the whole buying process. I did do my own research before going to the dealership from various other dealerships for prices, accessorie...s, dealership fees, average price ranges, perks from buying from other deals, add on options, extended warranties, etc so I felt comfortable in terms of negotiating prices/terms and asking for what I thought was fair. I feel that Tim also took me seriously and did not waste my time knowing I drove from out of town. At the time of signing/purchasing, one small hiccup occurred with Van's not recognizing/remembering that the agreed on price also included 1 year's worth of oil changes along with the $25 credit to the service center and 1 complementary oil change. Tim, the sales associate I worked with, had written down what we'd agreed upon and brought it back to his manager to get it approved. Glad he wrote it down and saved it for proof of agreed upon negotiations. Overall, rather pleasant buying experience despite the negative connotations associated with the whole car buying process.Show more
04 Aug 2013
The salesman helped me get a good price on my new Vehicle that was affordable!
10 May 2013
He was very understanding and patient. And took for me for a nice test drive while showing me all the nice amenities of the vehicle.
Vans Honda customer for life
21 Feb 2013
We recently purchase a vehicle from this dealer, best decision we made.. Unfortunately shortly after someone hit my vehicle. When I called the other person's insurance asked me if I was going to get it looked at gustman Honda of Appleton since is near by my house and I said absolutely not, I want Ji...m from vans Honda in Green Bay to look at it. My wife was the one dealing with taking the vehicle taking care off and she could not believe how nice the people at vans Honda are.. She told me how they took care of all of my kids car seats they asked if there was anything my kids needed if they did not have it they would find it for her.. After my vehicle was repaired it was better than new and the service from start to finish was awesome.. I had to call Jim to thank him personally for his great service. They have earn my business for life.. Thank you Jim and to the great service you provided.Show more
17 Aug 2011
Sales representative(s) was very informative about the vehicles, the paperwork side not so much, nothing to do when they are filling out the forms but look at other vehicles out of my price range. The finance representative was fantastic, very helful and patient. Finding a good used vehicle is alway...s a painful chore so try to look when you don't need one. I rated this dealership as good because everyone can always do a better job.Show more
Please speak with our trade advisor for more information.